Return and Refund Policy

Due to hygiene and safety reasons, opened, used, or unsealed intimate products cannot be returned or exchanged.

Unused and unopened items may be eligible for return within 30 days after delivery. Customers must contact us before returning any item. Returns sent without prior approval may not be accepted.

To request a return, please contact us with your order number and reason for return.

Return Conditions

To be eligible for a return, the item must be:

- Unused
- Unopened
- In its original packaging
- In the same condition as received
- Approved by our customer service team before being returned

Items that have been opened, used, damaged by the customer, or returned without approval may not be accepted.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photos or videos showing the problem

After reviewing the case, we may offer a replacement, refund, or other appropriate solution.

Refunds

Approved refunds are processed after the returned item is received and inspected.

If the refund is approved, it will be issued to the original payment method. Please note that banks or payment providers may take additional time to process and post the refund.

Shipping Fees

Original shipping fees are non-refundable unless the item is damaged, defective, or incorrect.

Customers may be responsible for return shipping costs unless the return is caused by our error.

Exchanges

Due to hygiene and safety reasons, we do not accept exchanges for opened, used, or unsealed intimate products.

If you need help with a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Color, Size, and Product Differences

Product colors may vary slightly due to lighting, screen display settings, production differences, or production batches.

Please review product photos, descriptions, size information, and material details before placing an order. If you have questions about a product, please contact us before ordering.

Return Address

Please do not send items to our registered office address.

Customers must contact us before returning any item. If a return is approved, we will provide return instructions. Returns sent without prior approval may not be accepted.

Contact Us

For return or refund questions, please contact us:

Business Name: QuiverLove  
Legal Entity: AMORLOVE LTD  
Customer Service Email: support@quiverlove.com  
WhatsApp: +44 7521 910428  

We usually respond within 1–2 business days.